Shipping and Return Policy
Shipping on desktop PCs is free to the continental United States. PCs will be shipped using Fedex Ground or UPS Ground.
Orders may be shipped with Signature Confirmation upon delivery. The customer is responsible for arranging signature upon delivery. In the event that the package is not signed for, the order will be returned to sender and the customer will be refunded the purchase price of the item minus shipping cost.
Allegiance is not responsible for packages that are lost, stolen, or damaged after delivery.
Allegiance reserves the right to ship items via the most economical service. Estimated delivery times are not guaranteed, delays from carriers can add additional transport time.
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Allegiance
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories
. Valid RMA obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Allegiance will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, power cords, original manufacturer packing materials and retail packaging) will not be processed until the part is received. A restocking fee may be charged in the event missing parts are not returned.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the payment method used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. RMA processing can take up to 5-7 business days after delivery. Allegiance will refund back to your method of payment.